Worldwide IT spending is projected to total $3.8 trillion in 2021, an increase of 4% from 2020, according to the latest forecast by Gartner, Inc. IT spending in 2020 is expected to total $3.6 trillion, down 5.4% from 2019.
The demise of third-party cookies, heightened consumer sensitivity to messaging, and tightening of marketing budgets have restricted personalization opportunities, according to Gartner, Inc.
Customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalized proactive conversations with customers, according to Gartner, Inc. However, most service organizations operate ...
We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in the Americas. Below is a collection of the key announcements and insights coming out of the conference.
CIOs and IT leaders who use composability to deal with continuing business disruption due to the COVID-19 pandemic and other factors will make their enterprises more resilient, more sustainable and make more meaningful contributions, according to Gar...
Gartner, Inc. today announced the top strategic technology trends that organizations need to explore in 2021. Analysts presented their findings during Gartner IT Symposium/Xpo Americas, which is taking place virtually through Thursday.
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