Chief sales officers are tasked with delivering significant review and performance growth year over year, despite a rapidly evolving B2B commercial landscape. With the proliferation of information at customers? fingertips, sales leaders and their tea...
Sales leaders under pressure to cut costs must look beyond the ?quick wins? and instead focus on long-term, productivity-oriented investments, according to Gartner, Inc. Gartner recommends the following cost management activities to address three of ...
Leveraging the automation continuum is security and risk management leaders? latest imperative in creating and preserving value at their organization, according to Gartner, Inc.
Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2 billion in 2018, according to research from Gartner, Inc.
Interest in blockchain continues to be high, but there is still a significant gap between the hype and market reality. Only 11% of CIOs indicated they have deployed or are in short-term planning with blockchain, according to the Gartner, Inc. 2019 CI...
The proliferation of Internet of Things (IoT)-connected devices and artificial intelligence (AI)-enabled virtual personal assistants (VPAs) gives rise to a new way to serve customers and a new, virtual customer to serve. However, five challenges to g...
Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing o...
In the pursuit of growth and productivity, Australian workplaces have exhausted staff morale and decimated effort levels, with employees now on the brink of burnout and ready to quit, according to a recent survey by Gartner, Inc.
