Gartner benoemt top-8 Digital Workplace componenten

Gartner benoemt de top-8 Digital Workplace componenten. Deze zijn samengevat in een overzicht en moet organisaties helpen bij het bouwen van een goed werkende werkplek met een hoge productiviteit.

Digitale werkplek programma's lopen niet altijd lekker of mislukken als gevolg van een gefragmenteerde aanpak, vaak door te focussen op technologie "fixes" in plaats van de business-strategie, aldus Gartner, Inc. Om dit te bestrijden, krijgen digitale werkplek managers een kader van Gartner die ze kunnen gebruiken om ervoor te zorgen hun digitale werkplek initiatieven goed werken door acht kritische componenten in acht te nemen die nodig zijn voor een succesvolle implementatie.

De digitale werkplek moet deel uitmaken van een bredere business-strategie die er naar streeft dat medewerkers meer flexibiliteit hebben en door hun betrokkenheid te verhogen door het ontwikkelen van een meer consumerised werkomgeving, aldus Gartner.

Gartner heeft acht kritieke onderdelen - ofwel bouwstenen- geïdentificeerd voor managers bij het plannen, regisseren en ontwikkelen van een digitale werkplek programma. Lees hieronder in het Engels de top-8 trends:

1.     Vision: Describe What Digital Workplace Success Will Look Like 

The vision describes the future state of the digital workplace and how it will benefit all stakeholders. It should be consistent with the organisation's values and serve as a source of inspiration to the stakeholders who will craft the strategy and tactics to realise the vision.

2.     Strategy: Create a Roadmap to Reach the Destination

The strategy describes the approach an organisation will use to achieve its vision and create a digitally empowered workforce. It clearly defines the strategic roadmap to achieve the organisation's business goals.

3.     Metrics: Measure Performance and Value 

How application leaders of digital workplace programmes measure the value of their initiatives should be an extension of the organisation's current approach. Each initiative should be designed to have a positive impact on a business value metric, such as workforce effectiveness, employee agility, employee satisfaction and employeeretention. Effective metrics also provide a feedback mechanism for continuous development of strategy and tactics,serve as great tools for change management, and help structure employee incentives.

4.     Employee Experience: Design for Improved Employee Interaction

Creating an excellent employee experience is a pivotal aspect of a digital workplace. An engaged, creative and energetic workforce outperforms the competition in terms of service delivery, execution and product design. "Theaim should be to increase employees' participation in any workplace redesign, in order to create an environment that will make them more effective and connect them better to the outcomes of the business," said Ms Rozwell.

5.     Organisational Change: Start Small but Think Big 

As digital workplace initiatives mature, they require considerable change to an organisation's internal processes, departmental structures, incentives, skills, culture and behaviour. Ultimately, digital workplace initiatives will affect every system, process and role within the organisation.

6.     Processes: Re-engineer How High-Impact Work Is Done 

Digital workplace programmes are particularly powerful when they set their sights on increasing the effectiveness ofpeople who do high-impact work. Such work benefits from more agile, responsive and collaborative processes that rely more on the ability to respond rapidly to changing circumstances. Re-engineering business processes requires a close look at how employees currently work, in order to design new work journeys. The new and improved ways of working will involve the addition of new tools to enable collaborative work, use of other new technologies and adaptation of outmoded processes.

7.     Information: Rework Access and Use of Content and Analytics 

Workers expect enterprise tools for searching, sharing and consuming information to be as "smart" and compelling as those they use in their personal lives. They want information and analytics to be contextualised, based on their work, and delivered when they need it. By 2020, algorithms will improve the behaviour of over 1 billion workers.

8.     Technology: Take a Platform Approach to Workplace Investments

Application leaders responsible for digital workplace programmes must work out how to use technology to reach customers, internet-connected "things" and ecosystems. They must also determine how new technologies such as artificial intelligence and the Internet of Things can enable more effective ways of working, and how to exploit the next wave of technology innovation without having to constantly rearchitect.

Meer informatie staat in het rapport "Eight Building Blocks You Need to Construct Your Digital Workplace Plan."

Gartner Digital Workplace Summit

Digital workplace trends worden besproken tijdens het Gartner Digital Workplace Summit 2017, tussen 18-19 september in London. #GartnerDWS.